Crisis management team training Munich | Tina Glasl Communication

In this training, you will learn how to remain effective under pressure, communicate purposefully, and maintain trust.

Crises require fast, clear, and credible communication. This training covers:

• Guidelines, processes, and key crisis response strategies

• The right mindset as the foundation for leadership and communication

• The master story in a crisis — which messages are central, and which are counterproductive

• Practical checklists, action guides, and handling of media & social media

• Special focus: new technologies, AI, and emerging tools — early warning systems, real-time communication, strategy simulations

• Many real-world examples and case studies

You will receive hands-on checklists and practical guidance for managing media and various stakeholders, strengthening your confidence in handling crises. Through examples and exercises, you will learn how to maintain trust and effectively prevent reputational damage.

Crises are no longer exceptional events; they have become part of everyday business. Leadership therefore requires a stable foundation — and this is exactly where this training comes in.

• At the core is the model of four foundational competencies for crisis resilience

• Personal resilience and inner stability as a leadership resource

• Mindset and values as orientation in crisis situations

• Roles, processes, and structures for organizational resilience

• Communication in uncertainty: clear, consistent, and trust-building

• Transfer to leadership practice: reflection, exercises, and real-world examples

In the training, you will reflect on your personal leadership role, work on practical scenarios, and develop approaches for systematically embedding resilience into your leadership practice and across the organization.

In hands-on simulations, you will practice as a crisis management team, sharpening procedures and strengthening your decision-making confidence in crisis situations.

Crises often hit organizations unexpectedly, requiring immediate, coordinated action from all members of the crisis management team. In our Crisis Management Team Exercise, you will specifically train the following skills:

• Role clarity, teamwork, and clear processes within the crisis team

• Decision-making and communication under time pressure and uncertainty

• Application of crisis plans, checklists, and action catalogs in simulated crisis scenarios

• Managing internal and external stakeholders — including media simulations, interviews, and social media dynamics

• Insights to optimize your crisis structures and identify areas for improvement

• Professional debriefing: evaluation of the exercise, constructive feedback, and recommendations for further development of your crisis management

Through realistic scenarios and a detailed exercise script, crisis situations are simulated, allowing you to test processes and responsibilities while strengthening collaboration within your crisis management team.